Amanda is a crisis communication specialist and the director and founder of crisis communication consultancy Amanda Coleman Communication Ltd. Based in the UK, she has more than 20 years’ experience in emergency services communication and leading at a time of crisis.
She is the author of Crisis Communication Strategies published in May 2020 by Kogan Page. In 2017, Amanda led the law enforcement communication response to the Manchester Arena terrorist attack. Now, Amanda provides consultancy support to public and private sector organizations facing challenging times, as well as training individuals and teams to more effectively communicate in a crisis.
Amanda began her working life as a journalist. She is a Chartered PR practitioner as well as a Fellow of both the Chartered Institute of Public Relations and the Public Relations and Communication Association. She is an advisor for the Resilience Advisors Network, a senior associate of the Centre for Crisis and Risk Communication and the Chair of the UK’s Emergency Planning Society Communication Professional Working Group.
Topics
• Crisis management
• Crisis response
• Recovery
• Risk management
• Emergency incident communication
• Working with police/law enforcement
• A victim-focused approach to comms
• Decision making under pressure
• Crisis planning
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