Customer Excellence Boot Camp

About The Customer Excellence Boot Camp

Delivering a fantastic customer experience is simple but not easy.

Cultural expectations, language barriers, technology, high turnover, industry regulations, and company culture all play a part in correcting this delicate balance. The need to get customer service and customer experience right is critical; with the ability to switch loyalties and compare services instantly, businesses can no longer afford to put customer experience at the back of the queue. Customer experience needs to be in everything organizations do and be visible in every area of the organization (HR, Leadership, Sales, Marketing…) 

Join us for a day of interactive training that will provide you with the right tools to build a CX framework applicable across your organization to help you deliver the very best customer experience for your clients.

Who Should Attend? 

• Anyone in Customer Service, Customer Experience, BPO Outsourcing, or Senior leadership of support organizations who want to put human-centric customer service into their organization.
• CX and Customer Service specialists who want to enhance their practice

About The Trainer

Sarah Metcalfe is the CHO of Happy Coffee Consulting. She founded Happy Coffee Consulting after 9 years building award winning customer service and customer experience. Sarah has spent the last ten years researching and training in Happiness at Work and recently became a Certified Chief Happiness Officer providing Happiness at Work consulting after training in Denmark with Alex Kjerulf and Woohoo Inc.
In 2019 Sarah co-founded the first Global Summit for Happiness at Work. In the two years it has been running, it has had over 2000 participants from 62 countries and more than 60 leading expert speakers from around the world. 

In July 2020, she became co-leader of Woohoo Unlimited, a group of over 100 happiness at work experts from thirty-one countries. The partnership has helped to train over 100,000 people worldwide on being happier at work and provided training and keynotes to companies like Accenture, KPMG, LEGO, Shell, Microsoft, Nespresso, and many others.

Happy Coffee worked with companies like WDHB, L’Oreal, FUTR, Abcam Life Sciences, Teleperformance, Sabio, DoctoLib, and Woohoo Inc. and provided international keynotes and workshops in Canada, U.K., Denmark, France, Ireland, Spain, Belgium, Poland, and NL.