CX Excellence Summit

CX Excellence Summit

25 May 2023 Belgrade

Serbia

Registration is Closed

About the Event

Get ready for the LIVE CX Excellence Summit in Belgrade on May 25th!

The CX Excellence Summit is designed to help organizations develop and implement a customer-centric strategy. It is a great opportunity for professionals to network and learn from international experts in the field and gain valuable insights into using data and technology to create exceptional customer experiences.

Speakers from HSBC, Reckitt, Solvay, BBC, and Material will join us in Belgrade to share the latest trends in CX and how to implement them and create a superior customer experience in your organization.

Topics Covered At The Summit:

  • JESSE POE, VP Experience & Product Strategy at MATERIAL will discuss how to Use Customer Experience Effectively
  • ELVYS NUNES, Global Head of Category Insights and Analytics at RECKITT, will talk about the Customer Journey and Digital Transformation 
  • HELEN FREER, Senior Marketing Manager, Global Brand Experience at HSBC will discuss how to close the gap between BX (Brand Experience) vs. CX (Customer Experience)
  • JOE RICE, the Former Growth & Strategic Partnerships from Twitter, will explain how to Simplify your company's CX approach and deliver a better customer experience.
  • FABIAN KERSTEN, the Global Head of Digital Product / Customer Journey at SOLVAY will discuss how to create an effective Customer Experience
  • GABRIELA TORRES, the Head WS Social Team at BBC will share her Social Media Organic Strategy To Build a Loyal Audience

 

Speakers

Joe Rice

Twitter

Jesse Poe

MATERIAL

Fabian Kersten

SOLVAY

Elvys Nunes

RECKITT

Gabriela Torres

BBC

Helen Freer

HSBC

Agenda

09:30

10:00

10:40

11:20

11:40

12:40

13:20

14:00

14:20

14:50

15:30

16:10

16:30

Partners

Venue

Hotel Moskva, Belgrade, Serbia

Balkanska 1, 11000 Beograd 
+381 11 3642 069 
[email protected]

Welcome to Moskva Hotel, a landmark of Belgrade, one of the most important architectural gems of the Serbian capital, built in the style of the Russian secession. Hotel Moskva has been under state protection since 1968 as a cultural monument and since 1979 as a cultural asset of great importance. It was inaugurated by King Petar I Karadjordjević himself in 1908. During its long history, this historic hotel, with the famous Café Moskva, has hosted over 40 million guests, including some famous names such as Albert Einstein, Ana Pavlova, Leonid Brezhnev, Indira Gandhi, Ray Charles, Robert De Niro, Brad Pitt, Bernardo Bertolucci, Maksim Gorky, Kirk Douglas, Michael Douglas, Milla Jovovich, and many, many others.

Hotel Moskva
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