Ahmad Shabazz

AHMAD SHABAZZ is a voice of the customer champion and delivers “magical” interactions and “moments that matter” throughout the customer journey.  He is an inspirational leader who stands firm on authenticity, collaboration, and diversity, while establishing a culture of kindness.  He is a servant leader who has a contagious enthusiasm and passionate belief in people that inspires, enables, and empowers team members to excellence.

Formerly, as Head of Community Operations at Snap Inc., a global camera company that empowers people to express themselves and live in the moment, Ahmad was responsible for ideating and driving improvements on how to capture meaningful customer data and derive insights for the product and platform teams.

Previously, as Director of Community Operations for the Americas, Ahmad led the omni-channel community support and service for the community and platform.  During this time, he set team goals, policies and best practices, as well as worked with counterparts in EMEA, APAC, and cross functional leaders to deliver strategic and operational excellence.  Earlier in his career he rose through the ranks of Deloitte and Hitachi Consulting, Google, Lenovo, Facebook, and Anaplan transitioning from finance to Customer Service & Support, and ultimately Customer Experience.  He began his career in corporate finance with Texas Instrument in corporate FP&A, treasury services and finance operation roles. 

Ahmad holds an MBA in Finance from Howard University in Washington, DC, BA in History from Winthrop University, and a Customer Experience certification from Forrester.  He serves on several Advisory Boards including Ascendo AI and SaltyLama.