David Lamy is the director of Global HR Shared Services at Coca Cola Enterprises where he is responsible for multiple areas within the Human Resources shared services function in 8 different markets. CCE has implemented a new HR delivery model in 2009 and the company identified needs to change the way the model was delivered. The first step was to move from a process structure to a customer structure. The call Center support and the HR administration team have developed a new employee experience. After 2 years, the customer feedback is regular measure above 90% satisfaction. Last year the HeRe team was internally recognized by the Golden Crown Awards for the customer focus. Previously, David worked for 7 years as HRD supporting Field Sales or Supply chain BU in EU, he also collaborated to the Starbucks Coffee journey in FR as VP HR during the 5 initial years in the new market. David’s Background is in Human Resources (HR) with strong Labor Relation and talent management David worked as a Corporate Labor Director for LVMH group, based in France. He also worked as Labor Manager and HRBP for Air France in France and Spain. David is passionate about improvement and strive to enhance the employee experience in every companies he has worked for.