Global Customer Service Director
CAMBRIDGE UNIVERSITY PRESS
Richard Murray is the Global Customer Service Director at Cambridge University Press, the oldest publishing organisation in the world. His teams serve customers in every corner of the globe. Within the context of massive disruption in the education sector Richard will discuss the journey of taking the service division from cost centre to an asset that drives competitive advantage and is truly valued by the business and its customers.
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19 May, 12 pm- 5 pm CET
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